Samsung Electronics Expands the ‘Paper-free’ System to 11,000 Services Centers Worldwide – Samsung Global Newsroom

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More than 11,000 expert services centers in 180 nations around the world are established to be part of a bold journey to present clients an eco-aware choice to paper paperwork through a new world-wide built-in program

Samsung Electronics now announced its built-in international customer provider program as aspect of its ongoing determination to developing sustainable practices. The process aims to transition from the paper documentation formerly presented to prospects relating to their merchandise restore, this sort of as services documents and receipts, to electronic documentation despatched by means of message or electronic mail.


To aid the worldwide modify to paperless documentation, Samsung has upgraded its worldwide service technique, the Global Company Partner Community (GSPN), which will make it possible for for digital documentation to be sent to buyers about every element of provider they obtain via an interface supported by several digital communications expert services close to the world. As a result of this important change, Samsung’s customers will gain handy entry to their provider-related details and be part of an initiative to guard the ecosystem at the very same time.



Extra than 11,000 service facilities in 180 countries operated by 40 Samsung Electronics subsidiaries close to the entire world will to start with adopt the process. Additional, Samsung ideas to scale it up in the upcoming by also replacing its whole company center’s business office work files with digital files for optimum influence.


“We have been frequently producing an exertion to offer you easy expert services to our shoppers and to strengthen our sustainable management techniques in the consumer services location,” stated Hyeongnam Kim, Executive Vice Existing and Head of World wide CS Middle at Samsung Electronics. “We at Samsung are focused to creating a more sustainable potential that offers a far better daily life for all by introducing resourceful eco-acutely aware solutions across all our company parts. With a concentration on sustainable management, we are placing carbon reduction, resource circulation and ecosystem restoration at the forefront of what we do as a world main corporation to defend the surroundings.”


By means of the campaign, Samsung expects that roughly 6 million liters of water,1 will be saved every single 12 months. In addition, virtually 526 tons of carbon emissions2 will be decreased, which can be translated into the volume of carbon absorbed by 61,000 30-year-aged pine trees in a calendar year.3



1 The calculation is primarily based on the amount of h2o needed to deliver a sheet of A4-sized paper that is unveiled by the Korea Environmental Product Declaration.
2 The calculation is based mostly on the carbon emissions generated to deliver a sheet of A4-sized paper that is released by the Korea Environmental Product Declaration.
3 A 30-12 months-previous pine tree can take up approx. 8.6 kilograms of carbon dioxide (CO2) per calendar year. (Korea Institute of Forest Exploration, July 2019)

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